Information and Policies

  • About  The ECCO LEATHER Vault

    While the fashion world is in constant search for circular methods, manufacturers of materials largely go unnoticed. ECCO Leather, which heavily bases its production around design and sustainability, plans to change all of that with the introduction of The ECCO LEATHER Vault: a stock shop open to the public, entrepreneurs, independent creatives & students. The leather available is all designed in our studio and curation is done by our in-house Design team. 

  • Disclaimer

    The ECCO LEATHER Vault leathers are experimental, inventive, and made by the hands of our own designers and craftsmen, who have shaped each skin into a unique and innovative piece of leather.

    The leathers are products of nature, which come with individual characteristics and small imperfections. Each skin will have small differences within the same article regarding size, thickness, and finishing. The ECCO LEATHER Vault leathers are non-reproducible and cannot be restocked. 

    We regularly upload The ECCO LEATHER Vault with new experimental leathers, but once a leather is out of stock, it will not return in the exact same form.  

  • Privacy Policy

     

    PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE

    In ECCO we respect your privacy and therefore all companies within the ECCO group of companies (“ECCO Affiliates”) are committed to protect personal data, which it collects, uses and/or has access to.

    This website, eccoleather.com, is provided and controlled by ECCO Leather B.V, with its registered address at Vierbundersweg 11, NL-5107 Dongen, The Netherlands (hereinafter referred to as “we”, “us” and “our”).

    With this Privacy Policy we want to ensure that you receive adequate information about our collecting and processing of your personal data, including such information we are obliged to inform you about according to applicable personal data protection regulation incl. the EU Regulation No. 2016/679 the General Data Protection Regulation (“GDPR”). 

    This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliate and other terms and conditions applicable to this website, or which you have agreed to as part of interacting with us or another ECCO Affiliate.

    Your comments and feedback are always welcome.


    1 OUR CONTACT DETAILS

    1.1. Identity of the Controller(s) and the Appointed Representative
    Unless otherwise specified elsewhere, the legal entity being responsible for the collection and processing of your personal data under this Privacy Policy (the “Controller”) is: 

    ECCO Leather B.V,
    Vierbundersweg 11,
    NL-5107 Dongen,
    The Netherlands

    1.2. Our Contact Details
    If you have any questions or need to get in contact with us we urge you to contact us either by;

    E-mail:        thevault@eccoleather.com 
    Letter:         ECCO Leather B.V, Vierbundersweg 11, NL-5107 Dongen, The Netherlands attn..: The Vault


    1.3. Contact details for the Group Privacy Officer
    Our appointed Group Privacy Officer can be contacted either by;

    E-mail:         legal@ecco.com
    Phone:        +45 7491 1733
    Letter:         ECCO Holding A/S, Legal Department, Industrivej 5, 6261 Bredebro, Denmark attn.: Group Privacy Officer

     
    2. HOW WE USE YOUR PERSONAL DATA

    When you interact with us we will collect personal data about you, and use it for various purposes, such as operating this website, enabling you to make use of our various services, including our online shop, signing up for Newsletters, creating accounts with us, contacting us etc. We also use your personal data to evaluate and assess your personal interests and preferences in order to personalize your website experiences and improve our services and offer you services better customized to your interests and preferences.

    If you are asked to provide information, then it is optional for you to disclose such information. The information might, however, be needed for statutory, contractual or practical reasons. We will always clearly indicate whether the information is mandatory. If you refrain from disclosing information which we deem as mandatory, as a consequence it may be that we will not be able to provide you with the services you have requested (e.g. signing up for a newsletter, creating an account or making a purchase through our online shop etc.). 

    To help personalise and continuously improve our services and communication with you, for instance through our newsletters, we may upon occasion ask you for information on your personal interests, demographic data or your experience of our products and services. This supplementary information is always voluntary, but we appreciate your support in providing it.

    How we collect and use your personal data depends on how you interact with us, and which services you make use of.  

    We, like all other ECCO Affiliates, strongly believe in the protection of the personal data in our custody and control, and thus we have implemented what we believe are appropriate technical and organisational security measures to protect this personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage.

    Below you can read more about how we collect and process your personal data in different situations, including the general categories of personal data being processed; the source of the personal data that we do not directly obtain from you; the purposes for which personal data is being processed; and the legal basis for the processing.

    2.1. Cookie Information
    This website uses 1st and 3rd party cookies and similar technologies to optimize your user experience, and for statistical and marketing purposes. Read more about the cookies and how you can administer and reject these in our Cookie Information on the website.

    2.2. When signed up for newsletters
    You may have the opportunity to sign up to receive to receive newsletters and promotions etc. about and related to The ECCO LEATHER Vault and products and services from ECCO by email (“Newsletters”).

    We will only send you newsletters and other marketing material, if you have specifically consented to receive newsletters from us.

    Below you can read more about the types of personal data and the legal basis for the different purposes that we use data for when you are signed up for a newsletter:

    Registration, checking the validity of the e-mail and providing you with relevant Newsletter

     The personal data we process for this is mandatory information that you have provided to us when signing up for the newsletter:

    • First name
    • Last name
    • E-mail address

     The legal basis for this processing is GDPR art. 6(1) a), namely the consent you have granted, when signing up to receive Newsletters.

    Tailoring our services and offerings to you (personalising the newsletters send to you) The personal data we process for this is non-mandatory information that you may have provided to us when signing up for the newsletter such as for example:

    • Birth date
    • Job title
    • Company name
    • Phone number

    The legal basis for this processing is GDPR art. 6(1) f) namely our legitimate interest in improving our services and providing you with content tailored for your segment.

    Tracking of newsletters to perform general marketing research and to optimize the distribution and use of newsletters

     The personal data we process for this is:

    • Tracking pixels* (included in the newsletter)

    *A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, we may see if and when an e-mail was opened by the recipient, and which links in the e-mail were called up by the recipient.

    The legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.


    General marketing research and to tailor or improve our websites and our service offerings

     The personal data we process for this is:

    • First name
    • Last name
    • E-mail address
    • Birth date
    • Job title
    • Company name
    • Phone number
    • Tracking pixels (included in the newsletter)

    Plus information collected about you through other channels (section 2.7 (Profiling for marketing purposes)).

    We may also link this data to other personal data about you for profiling purposes in order to be able to personalize your website experiences, adapt the content of future Newsletters to better suit to your interests and to provide you with personalized offerings. Please also refer to section 2.7 (Profiling for marketing purposes).

    The legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.


    2.3. When having an ECCO LEATHER Vault Account

    If you create a ECCO LEATHER Vault account with us, then you will be asked to provide certain basic information in order to create and operate the account. We may also give you the opportunity to provide us with other supplementary data than the data which we have clearly indicated as mandatory. We recommend that you keep your ECCO LEATHER Vault account data updated at all times.

    Please be informed that we will not use your e-mail and phone etc. to send you Newsletters, unless you have provided a separate consent to receive such Newsletters.

    You can use your ECCO LEATHER Vault account to manage your account data and provide us with supplementary data, which will help us improve our services and offerings to you. You will also have access to certain transactional data about your previous purchases, returns etc.

    To provide you with an increased level of security online, access to your personal data on certain parts of our websites may be protected with a password that you have selected. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

    You can manage and delete your ECCO LEATHER Vault account by logging into the account to administer it. Please also refer to section 5 (Your rights and how to withdraw consents and unsubscribe).

    Below you can read more about the types of personal data and the legal basis for the different purposes that we use data for when you are having an ECCO LEATHER Vault account:

    To create The ECCO LEATHER Vault account and make it available to you.

    The mandatory personal data you provide to us when you sign up for an ECCO LEATHER Vault account is:

    • First name
    • Last name
    • E-mail address
    • Password

    We cannot create an account and make it available to you, unless you provide us with the mandatory information.

    The legal basis for this processing is GDPR art. 6(1) a), namely the consent you have granted when creating the account.

    To provide additional services to you as part of your ECCO LEATHER Vault account.

    When having an ECCO LEATHER Vault account we will store, and you will have access to the following information:

    • your contact details
    • transactional data about your previous purchases
    • returns

     The legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in providing you access to information about your transactions with us.

    To improve our services and offerings to you.

    We may also give you the opportunity to provide us with the following supplementary data than the data which we have clearly indicated as mandatory:

    • Shipping and billing address
    • Birth date
    • Job title
    • Company name
    • Phone number
    • Other demographic information or information about your interests and purchasing preferences.

    It is your own choice whether you will provide such supplementary data to us.

    The legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in improving our services and providing you with content tailored for your segment.

    General marketing research and to tailor or improve our websites and our service offerings

    The personal data we process for this is:

    • first name
    • last name
    • e-mail address
    • password
    • transactional data about your previous purchases
    • returns
    • age
    • birth date
    • company name
    • job title
    • shipping and billing address
    • other demographic information or information about your interests and purchasing preferences.

    Plus information collected about you through other channels (section 2.7 (Profiling for marketing purposes)).

    We may also link your ECCO LEATHER Vault account data to other personal data about you for profiling purposes in order to be able to personalize your website experiences and to provide you with personalized offerings. Please also refer to section 2.7 (Profiling for marketing purposes).

    The legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.


    2.4. When using our online ECCO shop

    We offer you the opportunity to make purchases of ECCO products through our online shop. 

    Below you can read more about the types of personal data and the legal basis for the different purposes that we use data if you make or take steps to make a purchase on this website or any of our other websites:

    Completing the purchase and delivery of the purchased items to you

    The mandatory personal data you provide to us when making a purchase is:

    • First name
    • Last name
    • E-mail address
    • Shipping address
    • Billing address
    • Details of the purchased items
    • Other information necessary for the purpose of completing the purchase and delivery of the purchased items to you

    The Legal basis for this processing is GDPR art. 6(1) b), namely that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.

    Managing payments on this website

    The personal data we process for this is:

    • First name
    • Last name
    • Shipping address
    • Billing address
    • Transactional data
    • E-mail address
    • IP address
    • Phone number
    • Mobile phone number
    • Other data necessary for payment processing
    • For the purpose of managing payments on this website, we have integrated components of the following online payment service providers:

    (Hereinafter referred to as the “Online Payment Service Providers”).

    When having selected the relevant payment method, we automatically transfer personal data to the relevant Online Payment Service Provider, which is necessary for payment processing.

    You will provide your credit card details directly to the Online Payment Service Provider, who will then further transfer necessary data to the relevant credit card agencies for identity and creditworthiness checks and payment clearance.

    The Legal basis for this processing is GDPR art. 6(1) b), namely that the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

    Prevention of fraud, misuse of services and money laundering

    If you make an order through our online shop, we perform automated fraud checks to minimize the risk of being exposed to fraudulent behaviour and the misuse of credit cards etc. The personal data we process for this is:

    • First name
    • Last name
    • Shipping address
    • Billing address
    • Transactional data
    • E-mail address
    • Credit card number
    • Expiry date
    • Security code
    • Purchase behaviour for automated decision-making without human intervention to determine whether there is a risk that we are exposed to fraudulent behaviour and misuse of credit cards.

     The Legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in the prevention and protection of us and third parties against fraud, misuse of services, and money laundering.

    If we suspect fraudulent behaviour, then the purchase will not be completed. In case you experience that the purchase is denied and you want to object to this, please contact our Customer Care in accordance with section 1 (Our Contact Details).

    Managing return request and returning money

    If you return any purchased items to us, then we process the following personal data:

    • First name
    • Last name
    • E-mail address
    • Shipping address
    • Billing address
    • Details of the purchased items
    • Payment details

    The Legal basis for this processing is GDPR art. 6(1) b), namely that the processing is necessary for the performance of a contract to which you are party and GDPR art. 6(1) f), namely our legitimate interest in providing customer services.

    General marketing research and to tailor or improve our websites and our service offerings

    The personal data we process for this is:

    • First name
    • Last name
    • E-mail address
    • Shipping address
    • Billing address
    • Details of the purchased items
    • Abandoned shopping basket
    • Returns

    Plus information collected about you through other channels (section 2.7 (Profiling for marketing purposes)).

    We may also link your account data to other personal data about you for profiling purposes in order to be able to personalize your website experiences and to provide you with personalized offerings. Please also refer to section 2.7 (Profiling for marketing purposes).

    The legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.

     
    2.5. When contacting us

    You may always contact us or e-mail us with comments, or questions or in case you have a complaint.

    Below you can read more about the types of personal data and the legal basis for the different purposes that we use data if you decide to contact us:

    Managing your request

    When you contact us with comments or questions we will retain and use the following information in order to respond to your request:

    • First name
    • Last name
    • E-mail address
    • Phone number
    • Country of residence
    • Other information, which might be needed to reply to your request

     It is always optional for you what information you chose to provide us with. However, please note that in case we do not have sufficient information to process your request, then it may have as a consequence, that we will not be able to accommodate your request.

     The Legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interests in providing customer services, understanding customer behaviour and interests and establishing, exercising and/or defending legal claims.  

    Managing complaints

     When you contact us with a claim we will retain and use the following information in order to respond to your claim:

    • First name
    • Last name
    • E-mail address
    • Phone number
    • Country of residence
    • Information about the claim
    • Other information, which might be needed to manage and respond to your complaint

    The legal basis for this is GDPR art. 6(1) f), namely our legitimate interest in handling claims and provide customer service.

    If needed for establishing, exercising or defending the claim we may also request other information, including:

    • Health data
    • Biometric data
    • Other special categories of data, if relevant for the claim.

    The legal basis for this is GDPR art. 6(1) f), namely our legitimate interest in establishing, exercising or defending legal claims. The exception that applies to our processing of special categories of data is GDPR art. 9(2) f), namely that the processing is necessary for the establishment, exercise or defence of legal claims.


    2.6. When participating in competitions, product reviews and surveys etc.

    Occasionally we may give you the opportunity to participate in competitions, make product reviews or surveys etc. If you choose to participate, then we will be asking you to provide us with certain data.

    Below you can read more about the types of personal data and the legal basis for the different purposes that we use data if you decide to participate in a competition, product review or survey:

    Running competitions and surveys

    The personal data we collect, and process depends on the specific competition or survey etc., but it might include:

    • First name
    • Last name
    • E-mail address
    • Age
    • Other demographic information
    • Information about your interests and purchasing preferences

    It is always optional for you if you want to participate in a competition or answering a survey and thus it is always optional what information you chose to provide us with. But please be aware that providing specific data may be mandatory and to the extent you will not provide such data you cannot participate in the competition or survey.

    The Legal basis for this is GDPR art. 6(1) a) namely the consent you have granted, when choosing to participate in the competition or survey and/or GDPR art. 6(1) b), namely that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.

    Conducting product reviews

    We may from time to time ask you to provide your feedback about products you have acquired from us. If you participate in a product review, we may collect and process the following personal data:

    • First name
    • Last name
    • E-mail address
    • Age
    • Nationality
    • Job title
    • Company name
    • Other demographic information
    • Data collected through the use of our websites
    • Transactional data
    • Information about your interests and purchasing preferences
    • Your opinion about our products

    It is always optional for you if you want to participate in a product review and thus it is always optional what information you chose to provide us with. But please be aware that providing specific data may be mandatory and to the extent you will not provide such data you cannot participate in the product review.

    The Legal basis for this is GDPR art. 6(1) a) namely the consent you have granted, when choosing to participate in the product review.

    General marketing research and to tailor or improve our websites and our service offerings

    We use information for running competitions or surveys, but we also use it for general market research purposes and to tailor or improve our websites and service offerings. The personal data we process for this is:

    • First name
    • Last name
    • E-mail address
    • Age
    • Nationality
    • Job title
    • Company name
    • Other demographic information
    • Data collected through the use of our websites
    • Transactional data
    • Information about your interests and purchasing preferences
    • Your opinion about our products

    We may also link the personal data obtained through your participation in a competition or survey etc. to other personal data about you for profiling purposes as described in section 2.7 (Profiling for marketing purposes)

    The legal basis for this processing is GDPR art. 6(1) f), namely our legitimate interest in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.


    2.7. Profiling for marketing purposes

    In ECCO we want to better understand our customers to ensure we provide an experience that is relevant to the customer and to ensure effective marketing and advertisement of ECCO product and services. To better understand our customers and to personalise the experience of our newsletter recipients and website visitors we perform general marketing research incl. customer analysis and customer segmentation and statistics.

    If you have identified yourself to us, for example by making a purchase, creating an account or by giving us your name, e-mail address or phone number, then we may link the personal data we have collected about you as per above sections.

    If you disagree and want to object to this, please contact us in accordance with the section 1 “Our Contact Details”, and we will then cease to use your personal data for profiling for marketing purposes.

    Below you can read more about the types of personal data and the legal basis for the different purposes that we use data for when profiling our customers:

    General marketing research incl. customer analysis and customer segmentation and statistics

    The personal data we process for this is:

    • First name
    • Last name
    • E-mail address
    • Age
    • Nationality
    • Job title
    • Company name
    • Newsletter-Tracking Data
    • Addresses
    • Information from you concerning demographics, interests and preferences (e.g. product preferences etc.)
    • Transactional Data incl. abandoned shopping baskets, returns and other personal data derived from the interactions you have with us.
    • Data collected through the use of our websites and our services

    The legal basis for this is GDPR art. 6(1) f) our legitimate interests, namely in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.


    Personalize your shopping and website experiences and optimizing the service you receive

    Furthermore, we may use the information to evaluate and assess your individual interests and preferences in order to personalize your shopping and website experiences and optimizing the service you receive from us and our affiliates.

    The legal basis for this is GDPR art. 6(1) f) our legitimate interests namely in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.

    Customizing newsletter content and special offers

    If you have signed up to receive Newsletters, then we will also use your personal data in order to adapt the content of Newsletters to better suit your interests and to provide you with personalized offerings. The Legal basis for this is GDPR art. 6(1) a) namely the consent you have granted, when signing up to receive Newsletters.


    2.8. Online Marketing and re-targeting

    When entering our website and to the extent you have given us your consent to place cookies on your device, we will be using cookies and similar technologies to track your activities on our website and use your information to target advertising to you across different channels and devices.

    If you have identified yourself to us, for example by making a purchase, creating an account or by giving us your name, e-mail address or phone number, then we may also use the personal data we have collected about you as per above sections.

    If you disagree and want to object to this, please contact us in accordance with the section 1 “Our Contact Details”, and we will then cease to use your personal data for profiling for marketing purposes.

    Below you can read more about the types of personal data and the legal basis for the different purposes that we use for online marketing and re-targeting:

    Online marketing and re-targeting

    The personal data we process for this is:

    • E-mail address
    • Data collected through the use of our websites,
    • Newsletter-Tracking Data,
    • Information from you concerning demographics, interests and preferences (e.g. gender, birth date, shoe size, family situation, product preferences etc.),
    • Transactional Data incl. abandoned shopping baskets, returns and other personal data derived from the interactions you have with us.

    The legal basis for this is GDPR art. 6(1) a) namely the consent you provide when you accept our use of cookies.

     3 HOW WE SHARE YOUR PERSONAL DATA WITH OTHERS

    In order to make our services available to you, provide you with requested services and support and in general to operate our business, we will have to disclose and transfer your personal data to other ECCO Affiliates and third parties, such as IT suppliers, marketing agencies, logistics service providers, payment service providers etc.

    When using data processors to process your personal data on our behalf we require, that they only process your personal data in accordance with our instructions. We also require that the data processors signs relevant contracts providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the data processing will meet the requirements of the applicable data protection regulation and ensures an appropriate protection of your rights.

    In case we disclose your personal data to third parties, who will not be acting as a data processor under our instructions, but as independent data controllers, then we do our best to ensure that they are trustworthy and have implemented appropriate technical and organisational measure to protect your data.

    Unfold below sections to read more about how we share your personal data.


    3.1. Categories of Recipients

    The main categories of potential recipients of your personal data are:

    A. Service Providers acting as data processors

    We may share your personal data with our trusted third party service providers, who, on our behalf, operate, maintain, and/or support our IT systems and IT infrastructure, our websites, manage our payment solutions, perform statistical analysis, sending newsletters, provide customer support and perform other important services for us.

    B. Service Providers acting as independent controllers

    We may also share your personal data with our trusted third party service providers, who will use your personal data for their own purpose and thus will act as independent data controllers. These third party service providers include logistic service providers, payment service providers and our external auditors.

    C. Third party advertising partners like Facebook, Google and TikTok

    We use third party advertising partners to collect information about your use of our website in order to serve targeted advertising and to measure the performance of our advertising campaigns. The third party partners we use may collect this information using tracking technologies, such as pixels, cookies, APIs and SDKs.

    Facebook (Meta): You can read more about how Facebook Ireland processes your personal data in their Data Policy at https://www.facebook.com/about/privacy.

    Google: You can read more about how Google uses information shared with them here: https://policies.google.com/technologies/partner-sites

    TikTok: You can read more about how TikTok uses information shared with them here:  https://www.tiktok.com/legal/privacy-policy-eea?lang=en. 

    D. ECCO Sko A/S

    We may disclose your personal data to ECCO Sko A/S with its registered address at Industrivej 5, 6261 Bredebro, Denmark and other companies, which are owned or controlled by ECCO Sko A/S or owns or controls ECCO Sko A/S (“ECCO Affiliates”) in order for them to provide us with relevant services.

    E. Legal Successors

    A transfer of your personal data to another legal entity may occur as part of a transfer of our business or parts thereof in form of a reorganization, sale of assets, consolidation, merger or similar.

    F. Other disclosures

    In addition to where you have consented to a disclosure of the personal data or where disclosure is necessary to achieve the purpose(s) for which it was collected, personal data may also be disclosed in special situations, where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities, or otherwise where necessary for the establishment, exercise or defence of legal claims. 

     3.2 Transfer of data to third countries

    The use of service providers and disclosure of your personal data to other ECCO Affiliates and other recipients might imply a transfer of your personal data to countries, which might not have data protection regulation as protective as in your jurisdiction and might not be considered ensuring an adequate level of protection of personal data by the EU Commission or a national data protection authority (so called “unsafe Third Countries”). Such countries include, but is not limited to, the United States, Canada, China,  Vietnam, Singapore, Thailand, Malaysia, Japan, South Korea, Russia, UAE, Turkey, Indonesia, Australia and New Zealand.

    We require that all recipients of your personal data provide appropriate safeguards to protect your personal data, when it is transferred to “unsafe Third Countries”, through the adherence to standard data protection clauses adopted by the EU Commission cf. the GDPR article 46(2). Please refer to the following link to obtain more information about the standard data protection clauses we use here. 

    If you have any questions, please contact our Customer Care representatives in accordance with section 1 (Our Contact Details).

     4. HOW WE RETAIN AND DELETE YOUR DATA

    Your personal data will be held by us and kept in a form, which permits identification of you for no longer than is necessary for the purposes for which the personal data is collected and legitimately processed. This implies that we will keep and process your personal data as long as we are providing services to you and also keep it afterwards for as long as would be needed for the settlement of any potential disputes that may be raised afterwards or as long as the law otherwise provides for. Thereafter, we will either delete your personal data or anonymise it so that it no longer can be used to identify you. 

    We will delete any information, which according to our reasonable assessment seems to be inaccurate or out of date by reason of the time elapsed since it was collected or by reason of any other information in our possession.

    If you provide us with a written request, we will also erase or anonymize your personal data without undue delay, unless we have a valid legal ground to continue to keep your personal data. Please also refer to section 5 (Your rights and how to withdraw consents and unsubscribe). 


    5. YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS AND UNSUBSCRIBE

    You have certain rights according to the applicable data protection regulation. Some of the rights are rather complex and include exemptions, accordingly you are recommended to read relevant laws and guidance from the regulatory authorities for full explanation of these rights. However, you can find a summary of your rights, if you unfold below sections.


    5.1. The right to access

    You have a right to obtain the confirmation as to whether or not your personal data are being processed by us. In addition, you have a right to obtain more detailed information about the personal data kept and the processing undertaken by us and under certain circumstances the right to receive a copy of this personal data.


    5.2. The right to rectification

    You have the right to have inaccurate personal data about you rectified, and, taking into account the purpose of the processing, to have incomplete personal data completed.


    5.3. The right to erasure

    In some cases, you have the right to erasure of your personal data without undue delay. Those circumstances include; i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; ii) you withdraw consent to consent-based processing; iii) the processing is for direct marketing purposes and/or iv) the personal data has been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary; i) for the exercising the right of freedom of expression and information; ii) for compliance with legal obligation; or iii) for the establishment, exercise or defence of legal claims. 

     
    5.4. The right to restriction of processing

    In some cases, you have the right to restrict the processing of your personal data. Where processing has been restricted, we may continue to store your personal data. However, we will only otherwise process it i) with your consent; ii) for the establishment, exercise or defence of legal claims; iii) for the protection of the rights of another natural or legal person; or iv) for reasons of important public interest. 


    5.5. The right to data portability

    To the extent the legal basis for the processing is your consent, and such processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

     
    5.6. The right to object

    You have the right to object to the processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for i) the performance of a task carried out in the public interest or in the exercise of any official authority vested in ECCO; or ii) the purpose of legitimate interests pursued by us or a third party. In such case we will cease processing the personal data, unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

    You also have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

     
    5.7. The right to withdraw consent

    To the extent that the legal basis for the processing is your consent, you have the right to withdraw from that consent at any time.

    In case you withdraw from a consent given, then we will cease to process your personal data, unless and to the extent the continued processing is permitted or required according to the applicable personal data regulation or other applicable laws and regulations. The withdrawal from your consent will in no event effect the lawfulness of processing based on consent before its withdrawal.

    If you refrain from providing required consents, or later on withdraw from the consents, it might have as a consequence that you may not be able to benefit from some of the service offerings provided by us.

     
    5.8. The right to complaint to data protection supervisory authority

    You may always lodge a complaint with your local data protection supervisory authority. The data protection supervisory authority in the Netherlands is

    Autoriteit Persoonsgegevens
    Bezuidenhoutseweg 30
    P.O. Box 93374
    2509 AJ Den Haag/The Hague
    https://autoriteitpersoonsgegevens.nl/

    We do our best to ensure that we protect your personal data, keep you informed about how we process your personal data and comply with the applicable data protection regulation. In case you are not satisfied with the processing and protection of your personal data or the information you have received from us, then we urge you to inform us in order for us to improve. Please also do not hesitate to contact us if you want to make use of your rights.


    Please contact us through the points of contact listed in section 1 (Our Contact Details). Please also provide us with relevant information to take care of your request, including your full name and email address so that we can identify you. We will respond to your request without undue delay.

    You can always withdraw from a consent to receive newsletters etc. and unsubscribe from an e-mail list by following the instructions in any e-mail or other communication you receive from us.

    If you have created an account with us, then you can also manage and delete your account by logging into the account and administer your account.


    6. LINKS TO OTHER WEBSITES

    We may provide links to third party websites. These linked websites are not under our control, and we therefore cannot accept responsibility or liability for the conduct of third parties linked to our websites. Before disclosing your personal data on any other website, we advise you to examine the terms and conditions of using that website and its privacy policies.


    7. CHANGES TO THIS PRIVACY POLICY

    We reserve the right, at our discretion, to add, modify or remove portions of this Privacy Policy in the future to ensure that the information herein provides relevant and adequate information about our collecting and processing of your personal data.

    This Privacy Policy may be supplemented by other information received from us or another ECCO Affiliates and other terms and conditions applicable to this website or which you have agreed to as part of interacting with us or another ECCO Affiliate.

    You can always find the updated version of our Privacy Policy at eccoleather.com  

    If you have consented to receive newsletters and other information from us, we will also inform you directly about any updates to this Privacy Policy through e-mail.
     

    Latest Update: 05.01.2023

  • Terms Of Service

    OVERVIEW
    This website is operated by ECCO Leather B.V.. Throughout the site, the terms “we”, “us” and “our” refer to The EL3 Vault operated by ECCO Leather B.V.. ECCO Leather B.V. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


    SECTION 1 – LANGUAGE
    The language of the Terms and Conditions is English.


    SECTION 2 - ONLINE STORE TERMS
    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in immediate termination of your Services.


    SECTION 3 - GENERAL CONDITIONS
    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 4 – PLACING ORDER
    By using the Website and/or placing an order on the Website, by telephone or e-mail you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

    SECTION 5 – ORDER CONFIRMATION 
    After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

    Unfortunately, orders cannot be cancelled once they have been confirmed. You are welcome to return your order once received following our Return Policy.

    Once a Made to Order or personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sales. 
     

    SECTION 6 - ACCEPTANCE AND SHIPPING CONFIRMATION
    Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that The ECCO LEATHER Vault does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
     

    SECTION 7 - PRICES
    The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and The ECCO LEATHER Vault is not bound by the price until The ECCO LEATHER Vault has accepted the order by sending the shipping confirmation to you. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. The ECCO LEATHER Vault always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase. Please also note that The ECCO LEATHER Vault may cancel the order even if it has been accepted by The ECCO LEATHER Vault under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

    SECTION 8 - PERSONALISED ITEMS
    Personalized items are made to order and cannot be returned or exchanged. Once the order has been sent by the customer and confirmed by The ECCO LEATHER Vault, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalized items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalized nature of made to order products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.

    SECTION 9 - PAYMENTS
    Payment methods
    The ECCO LEATHER Vault online store accepts the following payment methods:
    PayPal, Credit Card and iDeal.
    The total will be charged to your account when the order is shipped. Your account/card will be charged in Euros.

    Tax information
    For most countries, local taxes and duties are calculated in your Cart and added to your order total. The total you pay at Checkout will therefore include all local fees and taxes. Please bear in mind that customs fees are not included. Please refer to the section Customs and Duties for more information.


    SECTION 10 - CUSTOMS AND DUTIES
    Upon arrival in your country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under the control of the Vendor.

    The Vendor is unable to estimate custom fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information. Should you refuse your order at the time of arrival, or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor, and we will be charged the Customs fees plus return shipping costs. This amount will be deducted from the to be refunded amount of your order. Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.

    SECTION 11 - DELIVERY
    Shipping methods
    We offer DHL EXPRESS SHIPPING when you check out. Dispatch of orders may take up to 4 business days, but we aim to dispatch all orders within 48 hours during weekdays, or 2-4 business days during sales periods. The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If The ECCO LEATHER Vault fails to deliver within 30 days, you have the right to cancel the purchase. 

    Your order will be delivered by DHL EXPRESS to the shipping address you have indicated. 
    All orders are fully traceable on the Website by logging in to My account. Click “My Orders” and fill in the tracking number for updated information about your shipment.


    SECTION 12 – RETURNS
    We have a 14-day return policy, which means you have 14 days after receiving your order to request a return by sending an email to thevault@eccoleather.com. After receiving the return form, you have 14 days to return your order. Keep in mind that the return shipping is at your own cost. Visit our Return page for more information.

    How To Return 

    • Request your return within 14 days after receiving your order by sending an email to thevault@eccoleather.com
    • Provide your order details – Fill in your full name and order number
    • Let us know why – Clarify the reason for returning the product(s)
    • Ship your parcel to the address stated on the return form – using a desired courier with a traceable service (package in transit is under the responsibility of the customer)
    • Notify us – Please send the tracking of the parcel to thevault@eccoleather.com


    Return Conditions

    • All items must be in the same condition as received, unused, uncut and with tags.
    • We cannot accept returns on sale items.
    • We can only accept returns from the country to which an order was originally shipped.
    • Customized, made to order items cannot be returned.
    • Your refund will be credited to the original payment method.


    Returns May Take Time
    We strive to process your return within 5 business days once received. We will notify you once we’ve inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us at thevault@eccoleather.com.

    SECTION 13 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


    SECTION 14 - MODIFICATIONS TO THE SERVICE AND PRICES
    Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


    SECTION 15 - OPTIONAL TOOLS
    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


    SECTION 16 - THIRD-PARTY LINKS
    Certain content, products and services available via our Service may include materials from third-parties.
    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


    SECTION 17 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


    SECTION 18 - PERSONAL INFORMATION
    Your submission of personal information through the store is governed by our Privacy Statement.


    SECTION 19 - ERRORS, INACCURACIES AND OMISSIONS
    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


    SECTION 20 - PROHIBITED USES
    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


    SECTION 21 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall The ECCO LEATHER Vault, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


    SECTION 22 - INDEMNIFICATION
    You agree to indemnify, defend and hold harmless The ECCO LEATHER Vault and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


    SECTION 23 - SEVERABILITY
    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


    SECTION 24 - TERMINATION
    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


    SECTION 25 - ENTIRE AGREEMENT
    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


    SECTION 26 - GOVERNING LAW
    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Netherlands.


    SECTION 27 - CHANGES TO TERMS OF SERVICE
    You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


    SECTION 28 - CONTACT INFORMATION
    Questions about the Terms of Service should be sent to us at thevault@eccoleather.com.

  • Return Policy

    Returns
    We have a 14-day return policy, which means you have 14 days after receiving your order to request a return by sending an email to thevault@eccoleather.com. After receiving the return form, you have another 14 days to return your order. Keep in mind that the return shipping is at your own cost.

    To be eligible for a return, your item must be in the same condition that you received it, unused, uncut and with tags. You'll also need the receipt or proof of purchase.

    To start a return, you need to send a request to thevault@eccoleather.com with the reason of the return. After, you will receive the return form which you will need to include with your return order. Please note that returns will need to be sent to the following address:
    The ECCO LEATHER Vault, Ecco Leather B.V., Vierbundersweg 11, Dongen, North Brabant, 5107NL, The Netherlands

    Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the Netherlands, shipping your goods may take longer than expected.

    You can always contact us for any return questions at thevault@eccoleather.com.

    Damages and Issues
    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
    Unfortunately, we cannot accept returns on sale items.

    Exchanges
    Unfortunately, we cannot process exchanges. If you do want to exchange your order, you will need to send a return request and place a new order through our website after the request is accepted. Please keep in mind that shipping and returning are at your own costs.

    European Union 14 day cooling off period
    Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, uncut, unused and with tags. You’ll also need the receipt or proof of purchase.

    Refunds
    We strive to process your return within 5 business days once received. We will notify you once we’ve inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us at thevault@eccoleather.com.

  • FAQ
    How can I place an order?

    The homepage of The ECCO LEATHER Vault gives you a playful opportunity to browse and search for your perfect leather. When you click the browse button the page will unclutter and display the entire collection. Use the filter option to refine your search. Proceed to use the ‘Add to cart’ button to collect your purchases. When you are ready to purchase click your cart and then click the ‘Check out’ button, you can then fill in your details and pay for your order. Once payment is received, you will receive a confirmation mail. Check your junk- or spam inbox if you did not receive your order confirmation. Once we have shipped, you will receive a shipping confirmation including your tracking code by mail.

    Can I order samples?
    Unfortunately, it is not possible to order samples of The ECCO LEATHER Vault leathers. We strive to give you the best impression of the leathers possible by serving you representative photos and attributes of the leathers.

    How do I treat the leathers?
    Leather is a natural product, which you should treat with care. All The ECCO LEATHER Vault leathers are finished by our in-house designers and craftsmen to give them their unique look, touch and feel. To keep them at the best quality, we recommend you do not expose them to paint or other chemicals. Additionally, we advise you to keep them from humidity, oil, long sun exposure and other aspects that may affect them.

    Can you make me a custom leather?
    Unfortunately, we are not able to take in any custom leather requests.

    Can I place a bulk order?
    You cannot place a bulk order on The ECCO LEATHER Vault leathers. If you have a company and want to place a bulk order for leathers of the Ecco Leather collection, you can send an email to info@eccoleather.com.

    A leather is out of stock, will you restock it?
    The ECCO LEATHER Vault Leathers are experimental leathers, hand-made one-offs. We regularly upload The ECCO LEATHER Vault with new leathers, but once a leather is out of stock, it will not return in the exact same form. 

    How can I use my discount code?
    You can add a discount code when filling in your details at the checkout. Do not forget to click on the ‘apply’ button, otherwise your code will not be activated.

    I’ve placed an order, but I want to change something. Is this possible?
    You cannot change your order once paid. Send an email to thevault@eccoleather.com within 24 hours after your purchase, to cancel your order. You can place a new order after your cancelation.

    What payment options do you offer?
    To pay for your order, we offer you Paypal, Ideal, Visa, Mastercard and American Express.

    Can I return my order?
    We strive to give you the best experience as possible ordering with us. If your order is not to your liking, you can return your order, only if the leather(s) are in their original state, uncut and unused. To return, you need to send an email to thevault@eccoleather.com within 14 days after your purchase, with your return request. Once you receive the return form, you have 14 days to return your order. Keep in mind that the return shipping is at your own cost.

  • Digitalized Leather FAQ

    What comes in the download?
    The download includes Substance Archive (.SBSAR) and PNG files. SBSAR is available if you are using the material in Substance Painter; all parameters are unlocked to provide the most opportunity for customization. PNG Texture maps are provided for Color, Normal, Roughness, Metallic, and Height. These maps can be imported as image textures into any 3D software to be used in the native material editor.

    Are these materials able to be used in any rendering software?
    Leathers from the Digital Vault are compatible with any 3D software that accepts image files. However, they will need to be plugged in according to the specific software’s material editor.

    Can these materials be used commercially?
    Yes, once purchased, you can use the files in both personal and commercial projects.

    In what cases could I use your Digitalized Leathers?
    You can use our Digitalized Leathers in various cases, including:
    Product Development & Visualization
    Architectural Visualization
    Games
    Garment, Bag, Footwear Design, etc.
    3D Marketing Assets

    Beginner's Guide to 3D Materials:

    For Substance Painter:

    1. Import .SBSAR as a base material.
    2. Drag and drop the material onto the model.
    3. Parameters will be displayed in the material tab, allowing for customization and adjustment.


    For Blender:

    1. Import each texture map as an image texture in the shader editor.
    2. Connect Mapping and Texture Coordinate nodes to ensure proper mapping.
    3. Set the color space to Raw for Normal, Roughness, Metallic, and Height maps for optimal results.
    4. Add a Normal Map node for the Normal map.
    5. Connect the Height map to the Height slot of the displacement node.
    6. Connect all remaining images to corresponding sockets in the Principled BSDF for comprehensive material setup.

     

  • Contact us

    Feel free to reach out by sending an email to thevault@eccoleather.com. We strive to reply within 5 business days.

    The ECCO LEATHER Vault
    thevault@eccoleather.com
    ECCO Leather B.V.
    Vierbundersweg 11
    5107 NL Dongen, The Netherlands
    KVK: 18059647 
    Vat: NL809127337B01